Hello, everything was done according to your confirmation. The product also uses international standard materials, which are hot-dip galvanized and powder coated to ensure quality. For the return of the product, we have also conducted easy return for you. During the return process, Alibaba does not allow us sellers to operate any interface. You only need to follow Alibaba's guidance. If the product is too heavy to be transported or the transportation cost is too high, you can appeal to Alibaba for these costs.